AWS Wireless Return Policy
Products that are purchased directly from AWS Wireless may be returned by customer in accordance with AWS Wireless ‘Total Satisfaction Return Policy’. This Policy provides that Customer may return, any product purchased from AWS Wireless for a refund or credit within 15 days of receiving product. Refunds or credits will not include any shipping charges and customer shall be responsible for a 20% restocking fee for each product returned and shall also be responsible for the cost of return shipping unless AWS Wireless was cause of error or item was defective upon arrival. We will not accept any returns over 30 days old.
Product Return Processing
1601 Osprey Dr. Ste 105
Desoto, TX 75115
Please include a copy of your receipt and reason for the return*
In order to claim a refund or credit, under the "Total Satisfaction Return Policy", Customer must return product within the allotted time. Further, in order to claim a refund or credit under the "Total Satisfaction Return Policy", Customer must return any product in its original packaging, with all books, accessories and registrations. Customer shall not be entitled to a full refund or credit under the "Total Satisfaction Return Policy" for any product that is not returned complete and in its original packaging.
Return Policy for Products Damaged During Shipping
The risk of loss for any products shall be on the customer once the product leaves AWS Wireless' facility. However, if products that you receive have been damaged in shipment, please contact AWS Wireless immediately. AWS Wireless and customer agree they will provide any assistance necessary to make a claim with the shipping company. Customer shall be required to return the damaged product to AWS Wireless (at AWS Wireless expense) and AWS Wireless will make arrangements to ship a replacement product as soon as possible. Customer must notify AWS Wireless of any damaged products within 48 hours of receiving your product. There shall be no restocking fee for returns of products damaged during shipping in accordance with this policy.
Return Policy for Defective Products
The return of defective products shall be governed by the terms and conditions provided by AWS Wireless, as well as by the terms set forth in this paragraph. Customer must notify AWS Wireless within 15 days, that a product is defective by contacting AWS Wireless support. Upon so notifying AWS Wireless, Customer will be provided with return instructions. Customer shall return the defective product to AWS Wireless and AWS Wireless will make arrangements to ship replacement product, refund, or credit. Defective products need not be returned in the original packaging in order to qualify for replacement, refund, or credit. There will be no restocking fee on return of defective products in accordance with the AWS Wireless warranty and this policy. After 15 days the product must be returned to the manufacturer for replacement.
Return Policy for Warranty Items
The return of warranty products shall be governed by the terms and conditions of the limited and/or lifetime warranty provided by manufacturer, as well as by the terms set forth in this paragraph. Items defective within 15 days may be returned to AWS Wireless for replacement. Items over 15 days old will be governed by the terms and conditions of the manufacturer and returned to the manufacturer for replacement, for assistance please contact AWS Wireless customer care.
Customer must notify AWS Wireless during the term of warranty that a product is defective by contacting AWS Wireless. Customer shall return the defective product to AWS Wireless (at customer’s expense) and AWS Wireless will, upon receipt of the defective item, replace and/or repair defective item and ship via ground to customer at AWS Wireless' expense. Warranty items need not be returned in original packaging.